The Knit Kit was purchased in 2017 and is now a family run business. TheKnitKit.com website was relaunched in Feb 2018 offering a completely overhauled Knit Kit. Everything from the quality of the products, to the mechanisms which exist inside have been upgraded. All parts and components are manufactured and/or sourced in the USA and come with a 1 year manufacturers warranty.
Unfortunately we are unable to take returns or repair any Knit Kits which are the previous model and were not purchased through theknitkit.com after our relaunch in 2018. However, we can offer you a discount code for a purchase of The "New and Improved" Knit Kit, based on availability. Please submit a support ticket and we will send you a coupon code for a discount valid at checkout on theknitkit.com.